CloudSigma Cardiff, UK
All Systems Operational
Cardiff Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Cardiff API (response time)
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Latency from Europe
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Latency from North America
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Latency from Latin America
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Latency from Asia-Pacific
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Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.

Jul 24, 20:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 19:30 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Cardiff cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.

Jul 17, 02:53 UTC
Jul 23, 2024
Completed - CrowdStrike has opened a remediation and guidance hub that can be used by the affected Windows users to restore their environments to a working state: https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/

If you continue to see issues we strongly encourage you to liaise with CrowdStrike directly.

Jul 23, 07:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:20 UTC
Scheduled - Currently many services worldwide are being impacted by an issue with the Falcon Agent of Crowdstrike in relation to Windows operating systems. We would like to assure all our end users that there is no impact on the service availability of cloud services in all locations. The cloud service delivery layer does not utilise the Windows operating system in any part. Further, any updates to production environments are staggered between locations to prevent the sort of multi-location outages being seen with some service providers and the locations have no dependencies between each other which avoids correlated risk.

If you are a customer of Crowdstrike and are impacted by this issue with respect to a virtual machine in one of our clouds you can take the following actions to mitigate the issue:

1. Create a snapshot of the impacted drive that hosts the Windows operating system (i.e. the boot drive)
2. Create a new drive from the snapshot
3. Create and boot a new virtual machine using a different version of Windows and attach to that new virtual machine the drive you just created from the snapshot
5. Once booted navigate to the \windows\system32\drivers\CrowdStrike\ folder on the attached volume and delete "C-00000291*.sys"
6. Shut down the new virtual machine then unmount the new drive that you just deleted the file from
7. Create a snapshot of the drive you just unmounted
8. Mount the drive to the original virtual machine again and boot up

If you continue to see issues we strongly encourage you to also liaise with Crowdstrike directly and try their mitigation instructions also.

Jul 19, 16:19 UTC
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Cardiff, successfully performed maintenance of their network infrastructure.

IMPACT:
During this period, the traffic was redirected through one of our other lines. There was no impact on running virtual machines, hosts, private network accessibility, or any other active services.

Jul 17, 06:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Cardiff cloud location, is going to perform a planned maintenance of their network.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.

Jul 9, 16:58 UTC
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Cardiff cloud location, was completed successfully.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services, apart from a slight increase in the I/O operations.

Jul 13, 08:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Cardiff cloud location. The maintenance aims to upgrade the underlying software in our storage cluster.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.

Jul 8, 12:04 UTC
Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.